AREAS OF ACCOMPLISHMENT

 

NATIONAL OILWELL VARCO2011 - 2015

Project Coordinator / Business Analyst – Rig Solutions Business Intelligence

·               Supported Data Warehouse Search for Rig Solutions, providing training, security access, and troubleshooting

·               Worked with Corporate Training department to create Data Warehouse Search training videos using Articulate Storyline, UPK and other virtual training tools

·               Report writer, training, and support for Rig Solutions to monitor help desk tickets using Business Objects/ Infoview and Northcraft Analytics

·               Managed and coordinated over 100 active Business Intelligence projects using Oracle Primavera P6

·               Scrum Master using Jira Agile for team collaboration

·               Business Analyst for 25+ active SQL and Cognos projects; gather requirements, allocate project resources, provide status updates 

·               Communicated with and influenced resources with differing priorities

·               Administrative duties for supporting team; equipment and supply procurement

·               Managed team SharePoint site

·               Knowledge and Document management using Rig Doc

 

KELLY SERVICES

CenterPoint Energy - Project Analyst  2009 – 2011

AMS (Advanced Metering Systems) Communications

·               Implementation of FileNet Records Management System for the Communications Work Stream of AMS using SDLC practices for execution

·               Acquired and organized all documentation to ensure completion of binders and folders for both Take Out Point and Intelligent Grid departments

·               Generated and managed Change Management tickets in TSMS (Tivoli Service Management System)

·               Communication and coordination between internal and external personnel to determine job status and project activities

·               Knowledge transfer project to CenterPoint University for online training and testing using various tools such as CAPTIVATE by Adobe

·               Provided support for Smart Grid Project teams

·               Creation of work orders and other functions in SAP

·               Equipment and supply procurement

 

WASTE MANAGEMENT2006 –2009

Project Manager/Business Analyst

·               Managed up to 7 projects simultaneously varying in size from $150,000 - $3million+

·               Assumed multiple roles for each project as project manager, administrator, resource manager, and business analyst using software development lifecycle process

·               Led 95% of project resources to on time, on budget completion of projects while insuring customer satisfaction throughout the project

·               Managed relationships with key business unit stakeholders, ensuring an open forum to communicate and resolve issues/concerns, influencing departments with differing priorities

·               Project manager for projects including Network Infrastructure, SQL, Disaster Recovery, Hurricane Preparedness and Business Continuity, Pilot for Onboard Computing System for fleet collections and revenue management, Recyclable Exporting bills of lading; PackRat storage facility IT implementations 

·               Developed and conducted testing activities for various software applications

·               Business requirements gathering/analysis and documentation of deliverables

·               Managed project budgets, project  resourcing and vendor services

·               Trained in Agile/Scrum methodology

 

 

Resource Manager/ IT Project Manager

·   Worked with Project Managers from the Development groups to ensure that all resources needed from the Technical teams are scheduled for project activities

·   Provided assistance and training, including troubleshooting for technical managers on Project Web Access/Project Server and MS Project while transitioning to new tools

·   Worked with PMO to create skill set development for the resource pool to align with project resource needs

·   Created funding requests for steering committee approval for various projects

·   Prepared weekly project status reports for management

Business System Analyst - Program Administration Team

·   Provided liaison, project and service coordination, and relationship management across IT

·   Facilitate, document and communicate requirements to ensure timely delivery

·   Provided centralized visibility of status and risk management

·   Increased coordination of resource management

·   Provided better alignment of IT and Business strategy with improved communication across the business

·   Attended Change Advisory Board meetings to review any changes affecting the environment

·   Provided early identification and proactive management of project risks resulting in mitigation of problems

·   Communicated and documented project dependencies

·   Provided project management support for SAP and other 3^rd party processes

 

MODIS IT  2002 – 2006

Hewlett Packard - Project Support Specialist

Total Customer Experience and Quality for Business PCs

·   Program Manager for FY05 Plan of Record

·   Testing and evaluation of training materials

·   Training for Customer Experience Standards

·   Communications – Quarterly newsletter; coordinated changes to the department portal

·   Provided Public Relations to encourage department members to contribute to the TCE&Q culture

·   Evaluate out of box experience reporting

·   Focus group/Call center monitoring for incoming service calls

Hewlett Packard - Operations team for the Sales and Technical Portal

·   Coordinated the Change Control process for any changes to the portal

·   Worked with teams to consolidate multiple Compaq and HP Sales and Technical portals into one

·   Responsible for reporting tools and methods on new portal

·   Communications planning and implementation

·   Weekly newsletter for project team

·   Provided verbiage for end-user communication on portal

·   Created training programs  for end-users

·   Project manager for implementation of new CRM/Remedy

·   Technical writing and process documentation

·   Coordinate resolution of trouble tickets and work orders and monitor the ticket until resolved   

Lyondell-Citgo Refining - Enterprise Knowledge Manager/Portal Webmaster /SAP Project Coordinator

·   Resite for SAP training and creating CBTs using Dreamweaver

·   Managed and maintained Livelink Document Management System 

·   Developed training programs and provided training to end users of document management system

·   Provided support to Knowledge Managers for all Livelink issues, escalating to next level when necessary

·   Managed additions and deletions of user base to maintain compliance of license counts

·   Maintained and developed content on Livelink web page

·   Communications to Knowledge Managers and Livelink community

·   Maintained and documented policies, procedures and training materials relating to Livelink 

·   Developed and participated in Livelink testing, including DEV and User Acceptance testing

·         Implemented the Communications Portal that supports the exchange of information among business organizations and employees

·   Provided training and support for Portal Coordinator, Content Managers and Web Authors

·   Created web pages for loading on Portal

·   Monitored and implemented suggestions for improvements that support the Portal’s purpose

·   Liaison between Content Managers, Content Owners, Web Page Authors and IS department 

SAP Project Coordinator and Resite Administrator

·   Administrator for Resite documentation and training application

·   Create and update work plans for Resite training documents

·   Proofread, test and publish Resite training documents

·   Worked ticket monitoring and review

·   SAP service request coordination through Kintana

·   Coordinated SAP and Kintana training

·   Metrics and reporting

·   Scheduled SAP transports through Kintana

·   Publication and maintenance of SAP Web page

·   Assisted with SAP Security and HR duties

 

Other positions held:

DECISION ONE - Manager, Service Delivery/Chase Bank of Texas 1996 –1998

ALTERNATIVE RESOURCES CORPORATION - Interim Manager for Shared Services Support Center, & Support Center Supervisor, Lyondell-Equistar Chemicals                                                                                    1998-2000

CEMEX/SOUTHDOWN, INC. - Help Desk Supervisor and Project Manager for the 2nd largest global cement company with offices in 30 countries                                                                                                                2000 – 2002